Overview

At Value Pet Supplies, we want to ensure your ordering experience is seamless from start to finish. This includes transparent communication about shipping timelines, methods, costs and more so you know what to expect when purchasing products from us. We ship most items within 1-3 business days and provide tracking information so you can follow along during transit. Read on for full details regarding our shipping policy.

Shipping Timelines

We aim to ship all in-stock items ordered on business days (Monday through Friday) within 1-3 business days after receipt and processing of your order. Note that processing time may take 1 full business day, so please allow for that time before the actual shipping timeframe begins. For example, if you place an order Monday morning, it will likely ship by Wednesday assuming the product is in stock.

Orders placed after 1 PM Eastern Time each day, on weekends or on federal holidays will count as being placed the following business day and the 1-3 day processing timeframe will begin then.

Certain exclusions apply in regards to shipping time for out of stock items, large items with oversized freight (like large bags of pet food), customized or personalized orders and more. See additional details below for specifics on shipping time estimates for certain products.

Production Time on Custom/Personalized Orders

We proudly offer customization and personalization for a growing variety of products like pet ID tags, clothing items, accessories and more. Production time for customized orders can take up to 5 additional business days prior to the item shipping.

This allows our production team ample time to create your custom products so they are perfect for your pets. Please factor the additional creation time into your expectations on receipt of personalized items. We’ll provide tracking information via email as soon as your customized order ships so you can follow along with estimated delivery.

Out of Stock Inventory

While we aim to keep popular products stocked in our fulfillment centers at all times, some items may be out of stock when you go to place an order. This could happen for a variety of reasons – an ingredient shortage, a product recall, sudden surge in demand and more.

If an item shows as out of stock at the time you order, our team will work hard to replenish inventory as quickly as possible. You can opt to keep the full order until all items come back in stock or request just in stock items ship immediately. Customer Service will communicate with you directly via email in case of any inventory delays or shortages.

Please allow for up to an extra 1-2 weeks from the standard shipping timelines for out of stock inventory replenishments. We cannot guarantee precisely when additional stock will arrive in our fulfillment centers but will inform you directly via email with updates. You can always cancel the out of stock portion of your order if you do not wish to wait.

Freight Shipments for Large, Heavy Items

Special freight shipping requirements apply for a subset of oversized, heavy products like large bags of pet food and litter, large crates/cages and more. These may ship directly from the manufacturer via semi-truck freight carrier instead of from our main fulfillment centers via common small parcel carriers.

Freight shipments have unique cost considerations and require delivery to a business location with loading docks/forklifts. Please allow 2-4 weeks for delivery of large freight items in addition to 1-3 days processing time to arrange pricing and logistics.

You’ll receive an email from Customer Service confirming freight fees, delivery timeline and addressing other specifics when ordering these oversized products. Reach out with any other questions!

Order Tracking

As soon as your order ships from one of our fulfillment centers, you’ll receive an email with carrier tracking information you can use to follow shipment progress. This typically includes:

Simply copy and paste the tracking number into the carrier’s website to pull up detailed transit records like anticipated delivery date, current location scanned, expected next steps and more. USPS tracking may have fewer updates than FedEx or UPS but will still show acceptance, in transit and delivered scans at minimum.

If your tracking information has not updated for more than 3 business days or you see alerts about losing packages, please reach out to Customer Service right away. We’re happy to investigate and provide next steps for resolution.

Shipping Costs & Delivery Times

Shipping fees on gtracinggamingchair.com depend on item weight, delivery destination and speed. Heavier items or locations further from our fulfillment centers incur higher shipping rates which we pass along at cost to you. Here is an overview of what to expect:

Contiguous USA:

Alaska & Hawaii:

US Territories like Puerto Rico, Guam, US Virgin Islands & American Samoa:

APO/FPO/DPO Military Addresses:

Note: We cannot ship live animals or plants/soil to APO/FPO/DPO locations, only non-hazardous pet products. Live animal shipments also prohibited to US territories, Alaska & Hawaii.

Canada:

International (Outside Canada):

Refused/Returned Shipments

If an order is returned to our fulfillment center refused, undeliverable or unclaimed per the shipping carrier, we’ll issue a refund minus original outbound & return to sender freight costs. This typically totals 15-20% deduction depending on exact dimensions, weight and transit distance.

Our team will attempt to reach out to the billing/shipping address on file to resolve delivery issues if packages get bounced back. But we cannot be responsible for incorrect addresses provided by the customer at checkout.

Please double check all recipient contact info and locations before placing an order to prevent unwanted return shipments. Alert us ASAP if you notice an error so we can intercept before tendering to carrier.

Lost or Damaged Packages

We take care in packaging fragile items to prevent damage and follow shipping carrier guidelines on appropriate box sizes, padding materials and more. Unfortunately occasional accidents still happen during the many relay points and transport vehicles encountered getting your order from our warehouse shelf into your hands.

If you receive notice of a lost package or find visible external damage upon delivery inspection:

  1. Refuse the shipment from the carrier if possible. This prevents delivery confirmation which helps launch claims.
  2. Take photos of any external box damage before opening and contact us right away with images attached. We’ll need visual proof of impairment to submit claims.
  3. Note if inner contents also seem affected once you unpack carefully. Capture additional pictures evidencing internal damage, missing pieces, etc as warranted.
  4. Email Customer Service with your 7-digit order number, tracking number, carrier name, images and overview of the issue. We’ll launch an investigation and provide next steps for resolution.

Resolution options depend on extent of damage, if we still have matching inventory in stock to replace, claim outcomes and more case specifics. We’ll handle the inquiry process directly with the shipping carrier while communicating back ongoing progress to you directly via email.

Package Redirection During Transit

If you need an order forwarded to another address during initial delivery transit, please contact Customer Service with your updated recipient details ASAP using the email on file.

Forward requests made less than 48 hours before scheduled delivery may not complete in time per carrier cutoff windows for redirecting established routes. Let us know as far in advance as possible for best results adjusting locations mid-shipment.

Redirecting packages to new destinations often incurs additional carrier fees we’ll have to pass along to cover expanded transit distance and logistical overhead. USPS, FedEx and UPS have different parameters regarding redirection eligibility, related costs and timing requirements.

Note that once a shipment shows as “Out for Delivery” tracking status, package redirection is no longer available. We apologize for any inconvenience but have no control once parcels leave local carrier facilities on vehicles for final transportation.

Returning Products for Refund/Exchange

If you are not fully satisfied with purchase products for any reason, returns may be eligible for refund or exchange (where applicable) within 30 days of original delivery. Please see our detailed Return Policy for full instructions and terms or contact Customer Service with questions.

All return shipping costs are the responsibility of the customer unless the return results from our direct error like shipping incorrect/damaged items. We provide prepaid return address labels for convenience upon approved return requests. You can also use any carrier of choice as long as tracking information showing pickup receipt is provided for our records.

Refunds are issued to your original payment method once returned items show delivered back to our fulfillment center and undergo brief quality inspection. This process usually completes within 3-5 business days from the time we receive your return.

Let Customer Service know if you prefer an identical replacement sent immediately instead of waiting for refund issuance. We’re happy to swap products as long as we have matching inventory availability.

Apologies that return shipping and reimbursement cannot happen instantly. We strive to make this process as fast, fair and efficient as possible based on operational constraints! Please reach out via email through your account portal with any other questions.

Additional Support Contacts

Beyond our main Customer Service team available through your account email and phone number on file, you can use these resources for order inquiries:

Email: support@gtracinggamingchair.com

Phone: 1-800-555-0123

Chat agents are also available during standard business hours (Mon-Fri, 9 AM – 5 PM Eastern) on our website for real-time assistance.

Please have your 7-digit Order ID number, package tracking number, billing details and any other relevant information on hand when you contact us regarding an existing purchase. This allows our teams to pull up account specifics quickly so we can best serve your needs!